From cost-effective scalability to 24/7 support, seamless system management, and continuous optimization, SAP Application Management Services (AMS) help companies unlock the full potential of each customer’s SAP landscape beyond their initial implementation.
Keep reading to learn how SAP AMS can improve post-implementation support for your existing SAP applications and where our SAP consulting services can fit in your organization.
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Application management services (AMS) are services that provide post-implementation application support for SAP enterprise solutions across a company’s full technical landscape, ensuring compliance with their SLA guidelines and facilitating a more efficient change management process over time.
With SAP Application Management Services, including system monitoring and maintenance, application support, security management, and performance optimization services, companies are enabled to manage their SAP modules and applications more efficiently across the entire organization.
By leveraging artificial intelligence (AI), machine learning (ML), and other robotic process automation (RPA) capabilities, SAP AMS services make it easier to automate routine business processes, achieve strategic business objectives, and free up internal employees for more value-driven tasks.
SAP Application Management Service (AMS) provides the resources needed to help companies manage and optimize their full AMS lifecycle, including business strategy, build, innovation, and optimization functions, rather than only leveraging service level agreements (SLAs) and point-in-time metrics.
Here’s a closer look at some of the main application management services offered in SAP:
When it comes to implementing enterprise software solutions, companies often face a few common challenges, including attracting and retaining the right talent to handle their ERP needs, maintaining predefined project budgets, and providing continuous improvement for your existing SAP solutions.
AMS services for Enterprise Resource Planning operations can help users:
SAP AMS for System Integration is designed to help companies leverage NetWeaver PI/PO capabilities to accelerate application implementation processes, reduce risks and costs across the entire organization, and improve overall IT performance and efficiency.
With AMS services for System Integration, companies are enabled to:
SAP AMS offers a robust business intelligence solution designed to turn your company’s data intro a strategic business asset, making it easier to improve data resource availability and allocation, improve solution management, facilitate better data governance, and leverage support services more efficiently.
AMS services for SAP Business Intelligence enable organizations to:
Most digital SAP platforms are client-facing, and they are forced to evolve as new SAP technologies, like SAP Concur, SAP SuccessFactors, SAP Ariba, and SAP Leonardo, are created and utilized across the complete SAP landscape.
With AMS services for Digital Cloud Technologies, companies can:
Let’s take a closer look at the four main phases of the SAP AMS process:
The transition phase acts as a preparation phase in the process and involves the joint development of the tools, techniques, and roles required to deliver application management services across the SAP landscape successfully.
This phase comprises two basic steps: Transition Planning and Transition Execution.
The duration of each step of the transition phase is dependent upon the complexity of each AMS engagement, and each customer provides AMS teams with the knowledge needed to deliver and execute the services, including system information, process documents, test scripts, and functional specifications to prepare for the rollout of the new system.
Here are a few critical tasks involved in the Transition Phase of SAP AMS:
The stabilization phase helps SAP AMS customers stabilize all aspects of their application management service solution and ensures that users are familiar with the requirements of their system landscape.
In this phase, SAP AMS messages are handled according to Incident Management, Event Management, Change Management, Problem Management, and Request Fulfillment, and productive SLA measurements are prepared for initiation in the operations phase.
Here are a few critical tasks involved in the SAP AMS Stabilization Phase:
The operations phase involves the actual task of the contractor in the AMS engagement, including the information documented in the ticket system and the messages processed according to the Event Management, Incident Management, or Change Management process in the previous phase.
During this phase, all messages are processed according to the agreed-upon SLAs and resolution scope defined in the related scope document, and tasks are continuously monitored and maintained to ensure the system is appropriately controlled, and SLA violations are avoided across the board.
SAP AMS documentation is also regularly managed and revised, and advanced reporting functions help companies analyze AMS data at regular intervals and facilitate better identification, discussion, and agreement on optimizations across the entire system.
The closure phase is the final step in the SAP AMS engagement, and the duration of this phase depends upon the timeliness and accuracy of task completion in the previous phases. This phase allows key stakeholders to jointly close the SAP AMS service at the contractor level by transferring responsibilities to the client level.
Here are a few critical tasks involved in the SAP AMS Closure Phase:
Understanding the critical steps outlined in the SAP AMS project lifecycle can lead to improved efficiency, reduced operational risks, enhanced system performance, and better utilization of resources for companies relying on SAP AMS.
Here are the main steps involved in the SAP AMS project lifecycle:
Planning and Initiation
In the first phase of the SAP AMS project lifecycle, your project team will outline the scope of your SAP AMS project, define requirements for each key stakeholder, and establish the main goals and objectives for the project. The planning and initiation phase also requires project teams to create a well-defined project plan and assign roles and responsibilities for support personnel.
Discovery and Assessment
Next, the SAP AMS team will assess their existing SAP solutions to identify any critical areas of improvement across the system and evaluate the security, compliance, and performance of each SAP solution in their technical landscape.
Solution Architecture and Design
In this phase, AMS teams will develop a strategic solution architecture that addresses the identified system issues and improvements outlined in the previous assessment phase.
Users can also outline and design the necessary changes within their SAP systems and applications, making meeting system restraints and requirements easier.
Development and Configuration
This phase requires the AMS team to configure, deploy, and implement the predefined changes into their existing SAP solution landscape.
With this, project teams can configure existing SAP solutions’ capabilities, develop new functionality, and build customized features to meet specific business needs.
Testing and Quality Assurance
Once the changes are implemented, AMS teams must conduct testing and quality assurance tasks to ensure that new SAP applications and solutions operate as expected and meet predefined company and system requirements. This phase can include testing for individual business units, integrations, systems, and user acceptance metrics.
Go-Live and Deployment
In this phase, AMS teams will deploy the changes to the complete production environment, performing any necessary data migration or cutover processes and ensuring new functionality is operating as expected in the live SAP landscape.
Service Management and Maintenance
Once the new SAP applications are deployed, AMS teams are brought back in to facilitate the ongoing management and maintenance of each new SAP solution, ensuring companies can achieve agility and business value through continuous innovation over time.
AMS teams offer multiple AMS support services to ensure smooth system operations, including:
Continuous Improvement
In the final phase, AMS teams identify areas of continual improvement and perform regular system assessments to ensure functionality is kept up-to-date and business requirements are met over time.
Here’s a list of the main advantages of Application Management Services in SAP:
Whether you need help identifying the scope and requirements of your SAP service delivery model, additional support streamlining core business processes for your SAP and non-SAP technologies, or just an extra hand navigating complex SAP ERP upgrades, Surety Systems is here to help.
Our team of senior-level, US-based SAP consultants has what it takes to handle the entire process, from change request to implementation, integration, and more.
And, in the past three years, our team of SAP consultants has been engaged on more than 100 consulting projects, making us the perfect fit for all your unique SAP project needs!
Interested in learning more about SAP Application Management Services or how our team of expert SAP consultants can improve the functionality of your SAP applications?
Contact us today to get started with our team!
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